Shipping policy
Shipping Times
We currently ship internationally.
Estimated delivery time:
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Processing: 1–3 business days
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Shipping: 4–6 business days
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Total delivery time: 7-12 business days
Please note that delivery times may vary depending on your location, customs clearance, or periods of high demand.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order size.
Tracking Information
Once your order has shipped, you will receive an email with a tracking number.
Tracking updates may take 24–72 hours to appear after shipment.
Delays
While we strive to deliver orders on time, delays may occur due to factors beyond our control such as customs, carrier delays, or weather conditions. ORALUX is not responsible for delays caused by shipping carriers.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
ORALUX is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at: support@oraluxsmile.com
within 7 days of delivery so we can assist you.
Contact Us
If you have any questions about shipping, please contact us at:
📧 support@oraluxsmile.com